[Message from the Dunmowkarate mailing list] ...losing customers to the competition?

Mon Feb 11 04:04:21 GMT 2008

Often your best business comes from customers or
clients you already have, but your competition is chasing your
customers and clients - make sure you don't lose them

Building Client Relationships and KeepingCustomers

Keep them coming back for more..Stop them defecting to the enemy!

While new customers are great, they are also expensive. The
effort to win the business can increase pressure to cut prices.

Worst still many customers are one time only - and never come
back. In fact an existing customer generates twice as much
revenue as a new one and cost 25% less to service! But do you
know how to get the most from your existing clients and
customers and keep them coming back for more?

In business today competition is intense. People have more
choice, they are more sophisticated and also more cynical,
it's easier for them to find other suppliers or goods and
it's easier to compare prices.

"Building Client Relationships and Keeping Customers" is a
concise, clear and valuable seminar that gives you simple
yet effective ways to ensure your customers have a positive
perception of you and your product or service and they keep
coming back for more

Being 'customer focussed' and just satisfying customers or
clients is not enough now, you also have to understand them.
You have to know how they think, realise what they want and
manage the way you deal with them to make sure you also get
what you want. When you understand how these interactions
work, you can use them to build customer confidence and
loyalty and win their hearts and minds

Imagine that it was easy to keep your existing customers and
that they were readily recommending you to others. They want
to deal with you not the competition. They are loyal to you,
your product and your company. You can then grow your business
without constantly having to find new leads

We give you the skills, tips and techniques you need to keep the
customer coming back. "Building Client Relationships and Keeping
Customers" is a practical and easily absorbed seminar that
guarantees you have the skills and techniques to keep and
generate more business from your customers or clients and
increase customer retention

"By the end of this intensive course you will understand your
customer, clients and how to keep them, better than you ever
have before. If you want to reduce customer and client churn or
increase customer retention and build loyalty - this is the course
for you"

You will learn ....

 - How are customer and client perceptions and expectations
   created, understand the real facts and how you can make a
   difference

 - What keeps the customer or client happy, know how to find
   out what  they think is important

 - Find the golden key to developing exceptional customer and
   client relations

 - Use non verbal signals and body behaviour to get the best
   results

 - How to build rapport quickly and easily - even the "difficult"
   ones

 - The myths of rapport building, and what REALLY works

 - See why false rapport (manipulation) doesn't work in the
    long term

 - Learn how to make sure your customers clients 'feel' they
    get what they want

 - Change your customer or client perceptions and your own to
    achieve greater impact and effect

 - Find their "hot" buttons, press the right ones and avoid
    the wrong ones!

 - You treat your customer or client as an individual, but
   does it work for them?

 - What are they really saying. Find out why most people have
   trouble finding out

 - How much information can your customer or client deal with,
   how much keeps them happy , and how do you package it best

Who should attend Building Client Relationships and Keeping
Customers?

Anyone that deals with customers or clients for any service or
product in either a corporate or retail environment, whether
face to face or on the phone, YOU if you want to learn to be
more effective and increase customer retention and satisfaction

Make sure your customers keep coming back for more!

Location Details for
"Building Client Relationships and Keeping Customers"

1.30pm registration for 2pm start to 5pm Refreshments provided

Mon 25th February
Leeds
Radisson SAS  - No1 The Light, The Headrow LS1 8TL

Tues 26th February
Manchester
The Midland - Peter Street, M60 2DS

Wed 27th February
Nottingham
Park Plaza  - Maid Marion Way, NG1 6GD

Thurs 28th February
Birmingham
Hippodrome  - Hurst Street, B5 4TB

Tues 4th March
Cambridge
The University Arms  - Regent Street, CB2 1AD

Wed 5th March
Milton Keynes
Mercure Parkside  - Woughton on the Green, MK6 3LR

Thurs 6th March
London
Glaziers Hall  - 9 Montague Close, SE1 9DD

Tues 11th March
Cardiff
The Angel  - Castle Street, CF10 1SZ

Wed 12th March
Oxford
Cotswold Lodge  - 66a Banbury Road, OX2 6JP

Thurs 13th March
Guildford
Manor House  - Newlands Corner, GU4 8SE

Thurs 24th April
London
Glaziers Hall  - 9 Montague Close, SE1 9DD

Yes please book me on
"Building Client Relationships and Keeping Customers"

Places are strictly limited, the delegate rate for this
half day seminar is £119.00(plus VAT)

(Group and Charity discounts available)

Telephone us on the number below or email sue at uvmailhost.co.uk

Booking Line and Information
0207 183 0050

Please quote ref: BCRKC/0211/U

A BiteSize Seminar presented by
BRITAIN in BUSINESS
Making Business Work for You

Supporting ACET - The African Children's Educational Trust

Britain in Business Ltd, Floor 6, The Strand, London WC2R 0DZ

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Copyright 2008 Britain in Business Ltd

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