deal easily with awkward behaviour

[Difficult Behaviour]

..too much of your time and energy dealing with
negative or disruptive behaviour?

..do you wish you could deal with personality problems quickly
and easily?

Managing Difficult  Behaviour

LEEDS - MANCHESTER - NOTTINGHAM - BIRMINGHAM - CAMBRIDGE
MILTON KEYNES - LONDON - CARDIFF - OXFORD - GUILDFORD

Places are strictly limited, the delegate rate is £119.00
(plus VAT)

Imagine having the skills to deal easily with awkward, negative
or difficult behaviour!

"The best (of many) that I have ever attended"
Philip Meaden - Morley College

In one short, effective and valuable seminar we give you the
skills you need. You will learn practical tips, methods and
techniques that will transform the way you deal with awkward,
negative and difficult behaviours

"Excellent for its ability to help us rationalise seemingly
irrational behaviour and resolve it quickly"
Grant Kamik - Genster

Learn the simple secrets that underpin ALL behaviour problems.
Deal quickly and easily with ANY negative behaviour. Turn
around behaviour that takes time and energy to deal with. Deal
with the 'problem' BEFORE it becomes a problem

"Enlightening and interesting, providing positive ways to deal
with difficult situations"
Pat Leatherhead - Circuit Logistics

The expectations and pressures of modern day business can
sometimes make both co-workers and customers more difficult,
negative and sometimes aggressive or threatening in the way that
they deal with us. We often feel that much of our time is spent
dealing with negative and difficult behaviour

"Extremely useful information to use when dealing with colleagues
and other individuals"
Mairead Lynch - Hammersmith & Fulham Management Services

Unresolved conflict and disagreement due to difficult behaviours
can be one of the major contributory factors in poor performance
in the workplace. The ability to recognise, effectively manage
and deal with those difficult and negative behaviours has become
a necessary part of the skills required in our professional and
personal lives today

"Excellent insight into behaviour of both managers and those
being managed in the workplace and life generally"
Louise Holroyd - Hempsons and District Law

Difficult behaviour can leave us distracted and unable to cope
effectively. Our time, energy and sense of well being are affected
by difficult situations and negative behaviours that we come
across in all aspects of our lives. These negative behaviours can
impact on our emotional well being, which we need to maintain if
we are going to be able to live and work effectively

"Very useful and thought provoking, provides strategies to be
explained and worked on. Deals with 'real life' scenarios"

Mel Parrott - Brasenose College

We are often dealt with unfairly by others, but feel we cannot
protest because of the behaviour it might invoke in them. Negative
attitudes and behaviour can take their toll on both our well
being and work performance. If we are properly prepared, we can
deal with these difficult situations

"Very helpful, I shall apply this to every aspect of my business
life and more importantly my personal one! Looking forward to
more like this"
Rick Wilson - Your House of Finance

Other peoples behaviour, whether customers, co-workers or
superiors, can often lead to conflict, tension and resentment.
These are common problems. Your ability to positively influence
those people directly with confidence, whilst maintaining self
respect is crucial to efficiency in the workplace

Managing	Difficult Behaviour

Managing Difficult Behaviour is a practical and easily absorbed
seminar that gives you the skills, tips and techniques you need,
to deal with difficult behaviour in both your professional and
personal life

 - Find out what causes 'difficult' behaviours and how to manage
   them

 - How people create problem behaviours in themselves and others
   before they even speak

 - Identify and deal with behaviour problems before they happen

 - Learn the two underpinning beliefs about ourselves and other
   people that produce all behaviour problems

 - Spot the flash points for difficult behaviours and learn
   practical steps to deal immediately with them

 - Understand why people behave differently in different
   situations

 - How we set up ourselves and others to produce difficult
   behaviours

 - Understand the motivators for and the payoffs people achieve
   from their aggressive or passive behaviour

 - Learn how to say NO in an OK way

 - Recognise 'black hole' behaviours that drain you in and learn
   how to deal with them

 - Deal with depressing behaviour.

 - How to deflect despair, whinging and apathy

 - Learn the three keys to dealing successfully with difficult
   behaviour and the instant check to make sure you're using them

 - Deal with aggression once and for all - find out why the most
   commonly taught techniques don't work

 - Turn around behaviours that drain energy away from you

 - Avoid upward delegation and ensure that you get the support
   you need

 - Spot manipulative behaviour and deal with it quickly and
   effectively

Who should attend?...

Anyone who has dealings within their company or with outside
clients, customers or suppliers, that would like to deal with
difficult behaviour more effectively

Ian Newton

Ian Newton is one of the UK's most experienced and respected
management and personal excellence trainers. His common sense
approach and humorous delivery are backed by a wealth of
knowledge; MA(Oxon), Solicitor, MBA FCIS, FCMI, and FIANLP, but
more crucial are his years of challenging experience in real
world management in the UK and abroad including major FTSE 100
plc's, a large number of blue chip clients as well as SME's,
professional firms and local and national government bodies

Who are we?

Britain in Business holds 3 hour BiteSize seminars on a range
of business topics including sales, management skills and
personal development. We provide the highest standard of
training at a cost that makes it accessible for everyone.
Our speakers are all experts, not just repeating a seminar
written by someone else. The company and all our speakers are
UK based and UK business experts We only use premier training
venues across the UK so you will be in comfortable surroundings
in a round table format that enhances the learning experience.
We are one of the pioneers of the 3hr seminar which has proven
to be hugely popular and very effective. We look forward to
welcoming you in the near future.

"the evidence suggests that the bite-sized workshop does deliver"
 - People Management Magazine

Location and Booking Details for Managing Difficult Behaviour

Monday June 2nd 2008
Leeds
Radisson SAS, Cathedral Hall, No1 The Light, LS1 8TL

Tuesday June 3rd 2008
Manchester
The Midland, Peter Street, M60 2DS

Wednesday June 4th 2008
Nottingham
Park Plaza, 41 Maid Marion Way, NG1 6GD

Thursday June 5th 2008
Birmingham
The Copthorne, Paradise Circus, B3 3HJ

Tuesday June 10th 2008
Cambridge
University Arms, Regent Street, CB2 1AD

Wednesday June 11th 2008
Milton Keynes
The Mercure Parkside, Woughton on the Green, MK6 3LR

Thursday June 12th 2008
London
Glaziers Hall, 9 Montague Close, London Bridge, SE1 9DD

Tuesday June 17th 2008
Cardiff
The Angel, Castle Street, CF10 1SZ

Wednesday June 18th 2008
Oxford
Cotswold Lodge, Banbury Road, OX2 6JP

Thursday June 19th 2008
Guildford
The Manor House, Newlands Corner, GU4 8SE

Tuesday July 1st 2008
London
Glaziers Hall, 9 Montague Close, London Bridge, SE1 9DD

Yes please book me on Managing Difficult Behaviour

Places are strictly limited, the delegate rate for this half day
seminar is £119.00 (plus VAT)
(Group and Charity discounts available)

1.30pm registration for 2pm start to 5pm. Refreshments provided

'Great value for money'
Melanie Stonestreet - Muraspec

For more details telephone us on the number below or
email sue at uvmailings.co.uk

Booking Line and Information
0207 183 0050
please quote ref MDB/0405/U

BiteSize Seminars presented by
BRITAIN in BUSINESS
Making Business Work for You

Supporting ACET - The African Children's Educational Trust

Britain in Business Ltd, Floor 6, The Strand, London WC2R 0DZ
6084325 Tel: 0207 183 0050.

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